Shipping
& Returns
Customer Care
​
SAME DAY SHIPPING DAYS: We are currently testing our same day shipping for Singapore only. While our standard shipping is four days on average, same day shipping happens withing 24-hrs for all SG orders.
STANDARD SHIPPING means we process your order the day we receive it and send it by regular mail.
Depending on where you are shipping parcel delivery may vary. Most of our customers receive their items between 2-5 days (excluding custom items).
TRACKING NUMBER Please write us at Client_Service@kellermedia.sg to receive your tracking number.
https://www.singpost.com/track-items
​
INTERNATIONAL shipping is a flat fee and the transit times vary depending on location.
Singapore: 2-5 Days by hand
Rest of World: 9-15 Days Transit Regular Mail
​
-
We do offer DHL Express delivery to some locations.
-
We aren't responsible for the shipping carrier's tracking or delivery times but will help you all we can until we sort it out.
COVID-19 has resulted in significant disruption in international airfreight movements. Some international services may not be available, and all international shipments will be significantly delayed. We seek your understanding during this difficult time globally.
Return & Exchange Policy
Each visor is handmade, handsewn, and unique. We inspect every visor that goes out but we have found that no two visors are exactly the same in shape, colour or fit. Sometimes a little bend here or an odd fold there makes the visor quite authentic.
​
If your visor arrives damaged please write us at: clientservice@kellermedia.sg